US Shipping Company
Frequently Asked Questions
How does the entire auto transport process work?
Once you submit the required paperwork, and your deposit is received by US Shipping Company, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver or the terminal to schedule the pick up time and date. When the driver picks up your vehicle, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and you will receive a copy. The same Bill of Lading will be present on delivery so you can re-inspect the car. The driver should again call you in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver you vehicle without incident; however, if damage should occur, you must report this damage upon delivery on the Bill of Lading. It is important that you and the transport driver sign this document. Claims cannot be processed by our insurance company if damage is not noted at time of delivery.
Is my vehicle insured?
Yes, all carriers are fully insured to meet all State and Federal requirements. The transport driver will thoroughly inspect the vehicle at pick up and delivery. When your vehicle is delivered, it is your responsibility to inspect for any damage that may have occurred during transport. Document any damage on the Bill of Lading and obtain the driver’s signature. The insurance company will not process claims if damages are not documented at the time of delivery.
What is the difference between an open and an enclosed carrier?
Open Carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to inclement weather and road conditions. Enclosed Carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not exposed to weather or road conditions. Enclosed carriers are recommended for custom and antique/classic cars. This mode of transport is more costly than the open carrier.
What kind of auto transporter will move my vehicle?
Vehicles will be transported via multiple car carriers, the same type used to transport new vehicles to dealerships.
What is a condition report?
The Condition Report is a part of the Bill of Lading. The Condition Report documents the condition of your vehicle at the time the Driver takes custody of it. Before the Driver loads your vehicle, he will fill out a Condition Report that will note the condition of the vehicle at the time he receives it. The Shipper or authorized agent will need to verify the notations made and sign that you are in agreement with them. The Shipper should receive a copy of this Condition Report before the vehicle leaves the point of origin. Claims of damage at destination will be based on the condition of your vehicle, as reported, before it was transported.
Do I have to be present when my vehicle is picked up and delivered?
Yes. You must be present at both the pickup and delivery of the vehicle or you may designate a person to act as your agent in your absence to complete the auto transporting process.
How long will it take to pick up and deliver my vehicle?
A coast to coast vehicle transport trip usually takes from 7 to 14 days. Shorter auto shipping trips can take from 1 to 7 days, depending on the distance. Traffic, inclement weather, truck breakdowns, seasonal fluctuations and other unforeseen events may delay the auto shipping of your vehicle. Pickup and delivery dates are estimated but are not guaranteed. If either your origination or destination locations are away from population centers, in other words in a remote area, then you might consider meeting a driver in a nearby big city or town to increase your chances of shipping in a more timely fashion.
Where will my vehicle be picked up and delivered?
The vehicle will be picked up/delivered as close to your home as possible. Occasionally, the maneuverability of these large transport carriers or local government regulations will not allow the transporter truck to come directly to your home. In these cases, an alternate site will be selected that contains a large parking lot, such as a shopping mall.
How do I prepare my vehicle for transport?
Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna, if possible. Repair or seal any tears or open seams on convertible tops to prevent fast- moving air from causing further damage. The radiator needs to have an adequate level of fresh anti-freeze to protect your vehicle from cold weather. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about a 1/4 tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate anti-theft devices.
Can I put items (anything) in my trunk?
US Shipping Company does not authorize personal belongings in the vehicle nor or these items covered by carrier insurance. If you choose to put items in your vehicle it is completely at your own risk. You may put up to 100 lbs. of personal items in the trunk of your vehicle. ABSOLUTELY NO firearms, hazardous materials, illegal substances or contraband may be placed in the vehicle. Not only are vehicle shipping and car transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle. The vehicle shipping and car transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car.
What is a bill of lading or freight bill?
The Bill of Lading or Freight Bill serves as a receipt for your vehicle and it represents the contract of carriage between you, as the shipper, and the Carrier. The Driver will give you a copy of the Bill of Lading at the time the vehicle is picked up. The Bill of Lading is an important document to you. It must be signed by the driver and by you or your agent. It should show the name of the Shipper, the origination contact and location and to whom and where it is delivering, plus all pertinent telephone numbers. Review the Bill of Lading to make sure that the place of delivery is shown correctly, and that the Bill of Lading contains the name, address, and telephone number where the Shipper or authorized agent can be notified of problems and possible delays while the vehicle is in transit. The Bill of Lading should also have the name, address, and telephone number of the Carrier. Legally, the Carrier must utilize a Bill of Lading and give you a copy of it before your vehicle leaves the point of origin. Familiarize yourself with your copy of the Bill of Lading and read the conditions on the front and back of the form carefully. Be certain you understand that portion of the Bill of Lading which sets forth the liability of the Carrier for any loss or damage to your vehicle.
How do I pay for vehicle transporting?
A minimal pre-determined deposit is required for each vehicle to be transported. The remaining amount will be COD upon delivery of your vehicle. Upon delivery of your vehicle, drivers will only accept cash or certified funds made out to them for all COD’s.
Need assistance ? Contact one of our representatives